Patients being admitted to hospital for medical or surgical procedures will always be given a cost estimate and all treatments will be discussed in detail with the owners. A Procedure Consent Form is required to be signed on hospital admission. When signing this form, you agree to make payment of the invoice in full on the day or when collecting your pet from our clinic.
We understand that paying veterinary bills can sometimes be difficult, especially if an unexpected accident or illness occurs. Pet insurance greatly assists with reducing these costs and we always encourage taking out and having insurance for their pets.
Any difficulty with payment must be brought to the attention of staff when a booking is being made or on admission of your pet to hospital. For invoices where you are unable to pay the invoice in full, we can offer you alternative payment options.
We now offer GapOnly®️ to clients with eligible pet insurance!
GapOnly®️ is an innovative payment service that works with selected pet insurance brands, so you can access your pet insurance benefit right away for eligible expenses.
As a pet parent, when your fur baby gets sick or injured, the last thing you want to be worrying about is whether you can afford treatment.
Innovating the pet insurance claims experience, GapOnly®️ reviews and calculates your claim while you’re still at the vet. You simply pay the gap (the difference between the vet’s invoice and the pet insurance claim benefit under your policy) and go.
For example, if you have a pet insurance policy with an 80% benefit cover and you get a $1,000 vet bill, your policy would provide $800 benefit cover if the claim is approved. Before GapOnly™, you would pay the full$1,000 bill up front and wait for the $800 benefit to be processed and returned over a few days. With GapOnly®️, your claim is processed on the spot, and you simply pay the gap of $200 and go.
It keeps the focus on the health of your pet, not the cost of treatment, with the added convenience of no paperwork, on-the-spot processing, and less out-of-pocket expense.
How To Claim Using GapOnly®️
If your pet insurance brand offers GapOnly, let our team know you’d like to submit a GapOnly®️ claim for your pet’s treatment.
We’ll lodge a GapOnly®️ claim on your behalf, and it’s assessed in around 10 minutes. Any longer and the team will let you know so you can decide whether you want to stay or have the claim processed as an eClaim instead.
Once the claim’s been assessed and approved, you simply pay the gap (the amount not covered by your pet insurance policy) and go.
Need help paying for care? Not a problem as we now offer two ZIP options:
CLICK THE FOLLOWING LINK TO CREATE YOUR ACCOUNT TODAY: zip.co/apply
Vetpay is an online credit provider which enables you to make a small deposit on the day of the invoice and then make fortnightly payments from your bank account for the balance.
Find out more information online at vetpay.com.au
You can proceed with the pre-approval process yourself, or our staff will undertake the process fully on your behalf. Vetpay is available for invoices over $300.
You will need to:
If more funds are approved than are required any unused approved balance can be used at a later date. You only repay what you have used. Unused approved funds can be accessed at any participating Vetpay Veterinary Clinic. Please feel free to discuss procedure costs with us - we will always do our best to keep fees as fair and reasonable as possible.